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Purpose of this Paper The aim of this paper is to create an integrated model in order to identify and categorize key attributes, as well as the investigation of third party logistics providers for shippers' logistics needs. Design/methodology/approach An integrated model based on statistical simulation and FMICMAC analysis has been developed in this paper to identify and classify the key selection criteria for 3PL services providers, which have commonly identified by many researchers and used by shippers for effective supply chain management. The key criteria are also designed to help them determine their position and mutual interest in the selection of 3PL services providers. This study will assist logistics managers in selecting the right criteria for their logistics needs by assisting logistics managers in the identification, classification, and selection of key metrics as well as their behavior.
Source link: https://doi.org/10.1108/13555850810864579
Purpose This paper aims to identify and systematically address generic definitions of contract logistics services and their specific underlying strategies for delivering their respective value propositions. The value proposition is addressed as well as the value creation architecture that leads to generic business model configurations for contract logistics services, as shown by a general frame of reference. Design/methodology/approach The paper integrates service theory with study of organizational theory and develops an analytical framework based on conceptual questions. The authors are able to describe generic versions of contract logistics solutions by combining the two dimensions of integration power and intangible knowledge creation. Additional empirical study into the whole third party logistics industry has been suggested. Originality/value The paper provides a series of unique company models for 3PL services that represent the customer's needs as well as the service provider's point of view.
Source link: https://doi.org/10.1108/09600031211250587
Today, more companies are focusing on core competencies and outsourcing to outside consultants for complex logistics solutions. Customer relationships that can last many years and involving numerous instances of service delivery are typical of the 3PL service industry. Customer satisfaction has a major effect on recruiting new customers and customer retention. This report examines customer perceptions of a medium-sized 3PL's service in Greece, looking at customer feedback.
Source link: https://doi.org/10.4018/jal.2012100103
Purpose Over the past two decades, a large number of studies have been published in the field of outsourcing third-party logistics services, and the demand is growing. The aim of this paper is to determine the extent to which 3PL services are outsourced by Australian companies. It examines outsourcing motivations, the average length of 3PL contracts, types of logistics companies used, and the effects of outsourcing logistics services' use on customer satisfaction, logistics, and employee morale of the client organizations. Findings The survey revealed that the most commonly used logistics services are warehouse management, order fulfillment, and fleet management. However, in 51% of 3PL users, employee morale has been adversely affected. Originality/value The paper contributes to the existing 3PL methods and the latest 3PL services' trend for achieving increased market success by delivering improved company results.
Source link: https://doi.org/10.1108/14635771111153527
The instruments/survey contain halal assurance services, halal service diversity, and halal service procedures as the antecedents of halal manufacturers' trust and pleasure. Findings of the company The results show that halal assurance services and halal service procedures are positively associated with manufacturing sales and satisfaction, with positive feedback and pleasure, while halal service diversity is not linked to it. Originality/value The survey provides valuable information in determining the benefits of halal logistic services and, more specifically, the ability of 3PL service providers to provide halal logistic services quality that meets the manufacturers' requirements.
Source link: https://doi.org/10.1108/jima-05-2018-0088
Based on a previous analysis, this paper details a study of Indian third-party logistics providers and compares the state of the industry to that in 2004. According to the report, the Indian 3PL industry lags behind North America in terms of global reach and breadth of service. In addition, Indian 3PL providers' key variables that determine performance standards also underperform in key variables that determine success rates, which determine performance results. Despite these limitations, the Indian 3PL market is burgeoning. The Indian government is also improving the infrastructure, lowering paperwork, simplifying taxation procedures, and implementing economic policies that are conducive to growth.
Source link: https://doi.org/10.4018/jal.2011010104
This report examines how well third party logistics providers in the United Kingdom are aligned to that of their customers' needs and how priorities change based on industry segment and size. In addition, it's unclear how the availability of information technology employed by a manufacturer and their green status could be influencing their ability to remain competitive. According to the studies, a service gap exists between what customers want and what they are receiving is in comparison to what they are getting. Many of the main findings on logistics service quality issues in the United Kingdom are included in this study.
Source link: https://doi.org/10.4018/ijal.2016010105
In order to determine the contribution of the aspects considered, which encourages companies' proposed improvement steps, the goal of this chapter is to explore the relationship between Third Party Logistics 3PL and the success of the logistics process in Mexican manufacturing firms. The results show that mainly the information technologies and transportation management have a larger effect on the logistics process in this type of organization's success.
Source link: https://doi.org/10.4018/978-1-7998-0202-0.ch014
Organisations have always wanted to outsource their supply chain and logistics activities to third-party logistics for the sake of prompt delivery and improved service quality. These methods, as well as the scoring of parameters under these categories, can help the organizations make the right decision regarding the selection of the best 3PL among all the available alternatives.
Source link: https://doi.org/10.1177/2319510x17740034
Purpose The aim of this paper is to investigate the nonlinear effects of third-party logistics services' quality measurements on customer satisfaction and loyalty. Customers continue to work with the firm as if the organization provides good service recovery after the customer discovers faults in the product, and if customers trust the company's reputation, they will continue to work with the organization. Practical implications 3PL companies should not only address customer satisfaction, but also other service aspects that directly impact customer intention to continue doing business with the 3PL service provider. In addition, the latest results, which should be taken into account by 3PL executives, shows that there is a concrete nonlinear effect of the dimensions' performance on customer loyalty, which contradicts most studies looking for 3PL customers' antecedents of satisfaction and admiration.
Source link: https://doi.org/10.1108/apjml-09-2016-0173
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